Terms & Conditions:
Order Processing & Delivery:
Custom and Personalized Jewelry will ship in 5-7 business days, longer during peak periods such as Christmas. Each piece of custom or personalized jewelry is handmade to order, and each order is processed in the order in which it was received. Please Note: choosing Priority or Express Mail does not affect the time it takes to process your custom or personalized order, but will most definitely shorten the delivery time to you once it has left our studio..
Ready to Ship Jewelry will ship in 24 - 48 hours. Ready to Ship Jewelry consists of any piece that does not need to be sized or personalized.
All metals used are ethically sourced. We work in Sterling Silver and 14k Gold Filled, as well as base metals such as Brass, Copper and Aluminum. All of our jewelry is nickel-free - including our brass and copper pieces. Brass, bronze and copper may turn your skin a greenish color, however, this is a natural chemical reaction and although unsightly, it is not harmful and washes off with soap and water. We seal all of our brass and copper pieces with a microcrystalline wax polish to help prevent the this and to preserve the finish. We go deeper into jewelry care on our FAQ page here.
Refunds & Exchanges:
We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit or exchange within 14 days of delivery. At this time we do not offer refunds.
The item must be returned in unused condition in its original package. Before shipping back your return, send us an email at firstname.lastname@example.org to let us know which item you will be returning. We will issue a return authorization number which must be included on or in your return package.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Please know that custom and personalized jewelry is non-returnable for the sole reason that it was created just for you, in your size, to your specifications, with your personalization and cannot be resold to someone else..
USPS First Class Mail is the default shipping method and averages 3-7 business days for delivery..
Domestic US Shipping Upgrades:
USPS Priority Mail (2-3 business days) = $8
USPS Express Mail (1-2 business days) = $20.66
USPS First Class International Mail is default shipping method and averages 6-14 business days for delivery. Depending on destination, international orders can take upwards of 21+ days to arrive, so please be patient.
International Shipping Upgrades:
USPS Registered Mail (adds a tracking # to First Class Mail) = $14
USPS Priority Mail International (6-10 business days) = $25
USPS Express Mail International (3-5 business days) = $45
Sales tax is applied to those purchases made within the state of New York and will automatically be applied during checkout.
MerCurios Jewelry keeps our customers information under the strictest of confidence.. We will never give, trade, sell or barter your information to anyone.