Customer Info
Clarity is a form of kindness.
Below you’ll find helpful links to all of our policies—created to support transparency, trust, and the handmade nature of every MerCurios piece.
🧾 Processing & Delivery
Estimated timelines for custom and ready-to-ship jewelry.
View Processing & Delivery Info
📦 Shipping & Handling
Domestic and international shipping options, carrier choices, and delivery windows.
View Shipping Info
🔁 Returns & Exchanges
Store credit and exchange policies, along with how to request a return.
View Return Policy
🧪 Materials
Details on the metals we use, how they’re sourced, and how they wear over time.
View Materials Guide
🛠 Jewelry Care & FAQs
Tips on how to care for your piece, along with answers to common questions about materials, wear, and the MerCurios story.
View Jewelry Care & FAQs
🔐 Privacy Policy
How we collect, use, and protect your personal information.
Read Our Privacy Policy