Customer Info

Clarity is a form of kindness.
Below you’ll find helpful links to all of our policies—created to support transparency, trust, and the handmade nature of every MerCurios piece.

🧾 Processing & Delivery

Estimated timelines for custom and ready-to-ship jewelry.
View Processing & Delivery Info

📦 Shipping & Handling

Domestic and international shipping options, carrier choices, and delivery windows.
View Shipping Info

🔁 Returns & Exchanges

Store credit and exchange policies, along with how to request a return.
View Return Policy

🧪 Materials

Details on the metals we use, how they’re sourced, and how they wear over time.
View Materials Guide

🛠 Jewelry Care & FAQs

Tips on how to care for your piece, along with answers to common questions about materials, wear, and the MerCurios story.
View Jewelry Care & FAQs

🔐 Privacy Policy

How we collect, use, and protect your personal information.
Read Our Privacy Policy