Returns + Exchanges
We hope you’ll be completely satisfied with your order—but if something isn’t quite right, we gladly offer store credit or an exchange within 14 days of delivery.
At this time, we do not offer refunds.
Return Conditions
Items must be returned unused and in their original packaging
Custom and personalized jewelry is non-returnable, as it is made specifically for you—your size, your specifications, your story
Shipping costs are non-refundable
Return shipping is the responsibility of the customer
We recommend using a trackable, insured shipping method
MerCurios is not responsible for packages lost in transit. We reserve the right to deny store credit if the returned item does not meet our return policy requirements.
How to Request a Return
Before sending anything back, please email us to request a Return Authorization. In your message, include your name, order number, and the item you wish to return or exchange. We’ll reply with a Return Authorization Number, which must be included in or on your return package.